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This page displays entries posted by all DITA XML.org bloggers in chronological order. You may also view entries by author or blog name as well as a list of DITA-related blogs on external sites.

In pursuit of the ultimate techCom information architecture

Why Should Technical Communicators Avoid Target Group Analysis?

How do you know that the method you’re using to identify user tasks, such as Target Group Analysis, actually leads to the information users need? This article shows why such analysis is dangerous thing, and suggest an alternate solution.

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In pursuit of the ultimate techCom information architecture

Why is it Important to Design for the Searching User?

Because if we don’t, us technical communicators will be out of a job. To stay competitive in our field, we must embrace change and design for the searching user of today. A design approach called dialogism might be what you need.

Well, I might exaggerate, but If we as technical communicators continue designing according to the book paradigm, we face the risk that our employer will cut back on technical documentation budgets in favor of other, more efficient solutions, such as social customer support, or virtual assistance.

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In pursuit of the ultimate techCom information architecture

Is Intelligent Content a Good Idea in Technical Communication?

Should technical communicators be designing content so that the right information presents itself to the right person, at the right time, on the right device, and in the right location?

Is it possible? Is this what users want? Read further to discover why I believe that any attempt to design intelligent content in the context of our industry would not only fail, but users would ultimately find such an approach useless. It is important to reflect upon this issue, since what we aim for in the future, informs the decisions we make today. Read more...

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In pursuit of the ultimate techCom information architecture

How Do We Know Which User Tasks to Write in Manuals?

Are you like me, a technical communicator who finds it confusing at times to identify what task to write? Then this article, part 6 in the Designing for the Searching User series, is for you.

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In pursuit of the ultimate techCom information architecture

What Types of Questions Do Users Ask?

As technical communicators we need to understand the types of questions users ask, when and why.  Check out a way to outline the types of questions end users ask from the perspective of the searching user. 

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