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This page displays entries posted by all DITA XML.org bloggers in chronological order. You may also view entries by author or blog name as well as a list of DITA-related blogs on external sites.

In pursuit of the ultimate techCom information architecture

Do you know how to design for the searching user?

Research has revealed that professional knowledge workers spend up to half of their productive time on searching and in many cases they do not find what they need. This is especially true for users of technical documentation, meaning that a lot of productive time is wasted on people searching in vain.

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In pursuit of the ultimate techCom information architecture

Questions and answers about SeSAM and trends in the technical communication industry

This blog post lists a number of questions asked by a technical communicator about SeSAM, trends in the technical communication inudstry and problems end users are facing when using technical documentation. Below you will find my answers.

Have you applied the SeSAM principles in documenting? What were your success points and what was the downside. 

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Self on Help

What's Impeding DITA Adoption?

There have been many discussions within OASIS DITA committees about discovering (and removing) the impediments to DITA adoption. It's probably fair to say that the discussions have discovered there are many roadblocks, but so far haven't resulted in clear ways to remove them.

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In pursuit of the ultimate techCom information architecture

Are you dictating how customers should run their business?

Lately, there has been an interesting discussion about whether technical communicators shall consider organizational centric tasks and/or product centric tasks when writing end user assistance. The discussions are found here http://idratherbewriting.com/2011/12/26/using-tags-to-increase-findability/#comments and http://everypageispageone.com/2012/01/09/are-docs-a-responsibility-or-a-business-asset/. I will clarify my view in this blog post, but first some words about the process change taking place in our domain.

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In pursuit of the ultimate techCom information architecture

Is uncertainty making release management difficult?

Have you lost control over which topic versions belongs to which product releases? Is the same type of information floating around in many different topics in the CMS? If the answer is yes, this is the blog post for you, since it suggest a solution, based on almost 15 years of modular documentation experience, for effective release management.

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