What does it mean to predict user questions following a reversed taxonomical approach?
In pursuit of the ultimate techCom information architecture
Are you a technical communicator? Do you call yourself an information architect or an information designer? Are you responsible for the design of your company's product manuals? Are you specifying what type of information these manuals contain and how that information is structured? Are you in a process of re-thinking what type of information to include in a manual and how to organize the same information to achieve high findability? Are you uncertain about how to do it? If so, this is the blog for you.
The findability challenge has intrigued technical communicators and information science scholars for decades. Various aspects of findability are constantly discussed in social media. In this blog post, I will describe an approach I call a reversed taxonomical approach to predicting user questions. What do I mean by this? Stay tuned.
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