In pursuit of the ultimate techCom information architecture
Recently, a lot of discussion has emerged in social media about user assistance and findability in technical communication and how to design for findability. Faceted navigation and search has been discussed as a solution, and I believe that it may be a promising way out. In fact, a lot of discussion in the technical communication community is about what comes after the "book paradigm". I do see a trend in that more and more technical communicators are saying that we are answering user questions instead of writing books.
Sponsored by: Suite Solutions Ltd.
Presenter: Joe Gelb, President, Suite Solutions Ltd.
In this webinar, Joe Gelb will discuss how you can leverage your investment in XML to focus on the customer experience and meet their evolving expectations:
• Quick access to contextually relevant, goal oriented enterprise content of different types including video
• Audience participation to comment and add new content
• Custom documents with on-demand publishing to ePub and PDF