Archive - Mar 1, 2010
Authorized doesn't mean qualified: Be careful choosing an Arbortext reseller.
Lately we've been getting a lot of calls after customers purchased Arbortext from an unqualified vendor. They were told that the Arbortext DITA application works out of the box (which it does) -- for their unique set of circumstances.
Lately we've been getting a lot of calls after customers purchase Arbortext from an unqualified vendor. They come to us because they've been left out in the cold. There is little or no support coming from the reseller that sold them the products. The reseller sold them the wrong product set. They spent more than they had to. The stories go on and on. By the time they come to us, it's too late for us to help them.